Data protection guidelines
PayTic is a product operated by PayTic Connect. We specialize in payment operations automation, providing banks, fintechs, and card issuers with intelligent solutions for reconciliation, compliance, dispute resolution, and network fee management. We are committed to protecting your privacy and handling your information with full transparency.
PayTic Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit, register, or interact with https://payticconnect.com (the "Site") or any of our platform services. By using our Services, you consent to the practices described in this Privacy Policy. PayTic is committed to protecting your personal data. We only use your information to provide updates about our services and events. You can unsubscribe at any time.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including your web browser type, IP address, time zone, and cookies installed on your device. As you browse, we also collect information about the pages you view, how you arrived at the Site, and how you interact with it. We refer to this as "Device Information," collected through:
- Cookies – Data files placed on your device, often including an anonymous unique identifier.
( Learn more about cookies and how to disable them: http://www.allaboutcookies.org )
- Log Files — Track actions on the Site and collect IP address, browser type, referring/exit pages, and timestamps.
- Web Beacons, Tags, and Pixels — Electronic files used to monitor site usage and interaction.
- Google Analytics — Collects traffic and interaction behavior to help us improve the Site experience.
When you make or attempt to purchase through the Site, we collect information such as your name, email address, billing address, shipping address, payment details, and any other relevant data necessary to process your order.
- Your name, job title, and company name
- Email address and phone number
- Billing and postal address
- Payment or banking information where applicable
- Identity or verification data required for regulatory compliance (e.g. KYC documents)
- Transaction and financial data processed through our platform
How we use your personal information
We use the collected Order Information to:
- Provide, maintain, and continuously improve our Services
- Process demo requests, onboarding, and client communications
- Detect, prevent, and respond to fraud or security incidents
- Generate anonymized analytics and performance insights for internal use
- Send product updates, service notifications, and marketing communications where you have given consent
- Comply with applicable legal, regulatory, and financial recordkeeping obligations
Legal Bases for Processing Depending on your location, we rely on one or more of the following legal bases:
- Consent — Where you have explicitly given permission
- Contract performance — Where processing is necessary to deliver our Services
- Legal obligation — To comply with regulatory, tax, or financial requirements
- Legitimate interests — For fraud prevention, security, and analytics, where these do not override your rights
Sharing your personal information
We do not sell your personal data. We share your information only with trusted third-party service providers who are contractually obligated to adhere to strict privacy and security standards, including:
- Google Analytics — To understand site interactions and optimize user experience (Google Privacy Policy)
- Payment processors — To facilitate billing and financial transactions
- Cloud infrastructure providers — To host and secure platform data
Do not track
We do not alter our data collection practices when we detect a "Do Not Track" signal from your browser.
Your rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, update, or delete your personal data
- Withdraw consent at any time for data processing based on consent
- Restrict or object to certain types of processing
- Request data portability in a usable format
- Lodge a complaint with a relevant supervisory authority
Data retention
We retain personal data only as long as necessary to perform our Services, fulfill legal and audit obligations, and comply with applicable financial recordkeeping regulations. When data is no longer required, we securely delete or anonymize it.
Security
We implement industry-standard technical and organizational measures — including encryption, access controls, and continuous monitoring — to protect your data from unauthorized access, alteration, or disclosure. However, no system is perfectly secure, and we cannot guarantee absolute safety.
International Transfers
If your data is transferred across borders, we ensure it is protected through appropriate safeguards such as Standard Contractual Clauses, binding corporate rules, or equivalent mechanisms in accordance with applicable data protection laws.
Children's Privacy
Our Services are intended exclusively for business use and are not directed at individuals under the age of 16. We do not knowingly collect personal data from minors. If we become aware of such data, we will take immediate steps to delete it.
Third-Party Links & Services
Our platform may include links to external websites or services operated by third parties, including banking partners and payment gateways. We are not responsible for their privacy practices and encourage you to review their policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. When material changes are made, we will notify you via email or through the platform and update the "Last Updated" date at the top of this page.
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