Welcome to PayTic (“we”, “us”, “our”). We operate a financial connectivity and payment services platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website, our software/platform, APIs, or any related services (collectively the “Services”).

By using our Services, you consent to the practices described in this Privacy Policy.

PayTic is committed to protecting your personal data. We only use your information to provide updates about our services and events. You can unsubscribe at any time.

What Information We Collect

We may collect and process the following categories of personal and non-personal information:

Personal Information You Provide

  • Name, email address, phone number
  • Postal or billing address
  • Payment or banking information (account numbers, transaction data)
  • Identification or verification data (e.g. government ID, KYC documents)

Usage & Technical Information

  • IP address, device type, browser type & version, operating system
  • Cookies, tracking data, analytics (how you interact with our website or app)

Transaction & Financial Data

  • Details of payments, transfers, charges, and fees
  • Merchant or recipient information in the context of payments

Derived or Aggregated Data

  • Anonymized or aggregated usage statistics
  • Inferences or profiles (e.g. your usage behavior or patterns)

How We Use Your Information

We use the data for purposes including, but not limited to:

  • To provide, maintain, and improve our Services
  • To communicate with you, send updates, notifications, support, and marketing (where permitted)
  • To detect, prevent, and respond to fraud or security incidents
  • To enforce our terms, policies, or compliance with applicable laws
  • To generate analytics, insights, and reports for internal use

Legal Bases for Processing (if you have users in jurisdictions with data protection laws)

Depending on your location and users’ location, we rely on one or more of the following legal bases:

  • Consent — where you’ve explicitly given permission
  • Contract performance — processing is necessary to provide or enforce the Services
  • Legal obligation — to comply with regulatory, tax, or legal requirements
  • Legitimate interests — for fraud prevention, security, analytics (where it doesn’t override user rights)

Sharing & Disclosure

We do not sell your personal data. We require any third party who receives personal data from us to adhere to privacy and security obligations.

Cookies & Tracking Technologies

We use cookies, web beacons, tracking pixels, and similar technologies to:

  • Enable functionality and improve user experience
  • Analyze traffic, usage patterns, and feature performance
  • Serve relevant content or marketing (if permitted)

You may disable or delete cookies via your browser settings, but that may degrade some functionality.

Data Retention

We retain personal data only as long as necessary for:

  • Performing the Services, fulfilling legal, audit, or internal business purposes
  • Complying with applicable laws, regulations, or obligations (e.g., financial recordkeeping)

When data is no longer needed, we securely delete or anonymize it.

Security

We implement reasonable technical and organizational measures (encryption, access controls, monitoring) to protect your data from unauthorized access, alteration, or disclosure. However, no system is perfectly secure, and we can’t guarantee absolute safety.

Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, correct, update, or delete your personal data
  • Withdraw consent (for data processing based on consent)
  • Restrict or object to certain processing (e.g. profiling)
  • Data portability (receive your data in a usable format)
  • Lodge a complaint with a supervisory authority

International Transfers

If your data is transferred across borders (e.g. from EU to non-EU countries), we will ensure it is protected with appropriate safeguards (e.g. Standard Contractual Clauses, binding corporate rules, encryption).

Children’s Privacy

Our Services are not intended for children under age 16 (or lower age per local law). We do not knowingly collect personal data from minors. If we learn of such data, we will take steps to delete it.

Third-Party Links & Services

Our Services may include links to external websites, APIs, or services operated by third parties (e.g. banking, payment gateways). We are not responsible for their privacy practices or policies. We encourage you to review their policies separately.

Changes to This Privacy Policy

We may update this policy from time to time. When we do, we will post the new version here and update the “Last Updated” date. If changes are material, we may notify you via email or within the platform.

Contact Us

If you have any questions, concerns, or requests with respect to this Privacy Policy or your personal data, contact us.