FAQ
General Questions
What is PayTic?
PayTic is a comprehensive SaaS platform for Payment Operations Management. We automate reconciliation, chargebacks, network fee optimization, and regulatory reporting for financial institutions, banks, and fintechs.
How is PayTic different from other solutions?
Unlike other technology providers who offer only partial solutions (like reconciliation or just dispute management), PayTic provides a complete end-to-end platform that integrates all aspects of payment back-office operations and program management. We're also the only solution offering drag & drop functionality that enables implementation in just 5 days versus several weeks/months comparing to other solutions.
Which regions does PayTic serve?
PayTic currently serves financial institutions in the North America, Europe, and Middle East and Africa, with tailored solutions for each market's specific regulatory requirements.
What types of institutions use PayTic?
Our clients include corporate banks, challenger banks, credit unions, EMIs (Electronic Money Institutions), payment processors, and BaaS (Banking-as-a-Service) providers.
Implementation & Integration
How long does it take to implement PayTic?
Our drag & drop functionality enables basic implementation in just 5 days, allowing you to start seeing value immediately. More API integrations can be implemented according to your technical team's availability.
Do we need to replace our existing systems?
No. PayTic works alongside your existing infrastructure without requiring replacement. We integrate with your current systems, enhancing their capabilities rather than replacing them.
What technical resources do we need for implementation?
For basic implementation using our drag & drop functionality, no technical resources are required. For deeper API integration, minimal IT involvement is needed, as our system is designed for easy deployment.
Is PayTic secure and compliant?
Yes. PayTic is built with PCI Level 1 Compliance, role-based access controls, and full data encryption. We also maintain data sovereignty and compliance with regional regulations.
Product-Specific Questions
How does the reconciliation module work?
PayTic automatically ingests, cleanses, and matches transaction data from multiple sources including networks, processors, and your core banking system. Our platform identifies exceptions, automates routine matching, and provides complete audit trails for all reconciliation activities.
What types of disputes can the chargeback module handle?
Our system handles all dispute types across major card networks including Visa, Mastercard, and others. The platform automatically determines eligibility, guides users through required documentation, and directly submits cases to card networks without system switching.
How does the network fee analyzer identify savings opportunities?
PayTic ingests network fee reports, categorizes charges as mandatory, optional, or penalty-based, and identifies opportunities for cost reduction. Our system explains complex fee codes in plain language and highlights unnecessary services that can be canceled.
Can PayTic help with regulatory reporting?
Yes. Our Scheme Regulatory Reports module automates the compilation of required reports (QMR/QOC) throughout the quarter, eliminating the end-of-quarter rush. The system validates data automatically, flags potential issues, and enables one-click submission directly to card networks.
How is PayTic priced?
PayTic offers flexible pricing based on your institution's size, transaction volume, and the modules you implement. Contact our sales team for a customized quote based on your specific needs.
What ROI can we expect?
Our clients typically see:
20-25% reduction in operational costs
15-20% savings on network fees
25% optimization on the chargeback management cost
90% reduction in reconciliation processing time and efforts
Complete elimination of regulatory reporting fines
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Is there a trial or pilot option available?
Yes. We offer pilot implementations that allow you to experience the benefits of PayTic with your own data before full deployment.